Return Policy & Instructions

Flexible 14-Day Return Policy

If you are dissatisfied with your purchase for any reason, you may return it to Madison Area Drone Service within 14 days of the purchase date, subject to the conditions and exclusions below.

You may initiate a return or exchange online (by contact form) or by phone.

Step 1:

Contact form method:

The quickest way to initiate a return is to start one by using the online contact form.

To find the form, click on the link here: https://widroneservice.com/contact/

Please fill out the necessary information boxes.  In the “Questions or Comments” section, please reference the order number and the reason for the return.  One of our associates will confirm the contact within 48 hours to begin the return process.

Contact by phone:

To start a return over the phone, please call: (608) 640-4006.

Once the call has been answered, please state that you wish to start a return.  We will ask you for additional details such as your name and order number, so please have this information available before placing a call.  Please note that a return over phone is only applicable during our business open hours of 9AM-6PM Monday-Friday and 10AM-3PM Saturday, Central time.

Step 2:

Pack Your Item Properly

Place your item back into the original manufacturer’s packaging. Then, place it and your order invoice into an outer shipping box. Be sure to pack it properly so your item won’t become damaged during transit.  Damages encountered during return shipping may deduct from the return value or void eligibility for a complete refund.  All items originally included in the product package must be included to be eligible for a complete refund.

Step 3:

Ship Your Item with Return Label.  You are responsible for the return label unless the product arrived defective or wrong item, in which case we will supply you with a pre-paid return label (*DJI & Autel Robotics defective claims must be handled directly with the manufacturer).  Products found not to be defective upon return are subject to a return shipping negative credit from the refund amount.

Securely affix your return label to the outside of the shipping package. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages.  Reference the return address below.

Return Address

Attn: Return Department
Madison Area Drone Service LLC
2839 Fish Hatchery Rd. Suite 4
Fitchburg, WI 53713

Return an Item in Person

You may return an item to our Service Desk at our Fitchburg Superstore. Our Service Desk is located in the main facility right when you walk in and to the left.

Eligibility Conditions

Please read conditions below. If all conditions are not met, Madison Area Drone Service reserves the right to refuse the return or to charge a minimum 20% restocking fee. Re-stocking fees vary by product type (please see Re-stocking fees section).  All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. Madison Area Drone Service can only refund the original purchase price. Shipping and handling fees are non-refundable.

Nonreturnable Items

  • Drones which have been activated, registered or flown, crashed or damaged, dropped, subject to heat, cold or vibration beyond manufacturer specifications or otherwise not in like-new condition as they were delivered.  All drones will be inspected upon return for the above conditions, including checking for heat/humidity markers, down-loading and inspecting flight records, and undergoing a 48-point visual and mechanical inspection.  Drones returned with factory shrink seal removed will be considered “open-box” and subject to “open-box” refund amounts. ** DJI & Autel Robotics requests that all warranty/defective claims be handled directly between the manufacturer and the Consumer.
  • Batteries which have been charged, used, dropped or damaged in any way.  Batteries will be inspected for charge-count upon return.  Charge counts more than 1 are disqualified for a return
  • Consumables, such as propellers or stickers, unless in sealed packaging
  • Any drone or other product that has been customized for the customer by request
  • Select special-order merchandise, or any item indicated on the website as non-returnable
  • Underwater equipment that has been submerged, such as the Power-Vision marine products
  • Damaged items – Items returned clearly damaged beyond reasonable use will not be accepted and will be shipped back by customer expense with no refund to original purchase price
  • Any product, regardless of reason, beyond the 14-day return window

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model.  **DJI and Autel Robotics products found to be defective must be handled directly with the manufacturer.  Returns for defective DJI and Autel Robotics  products will not be accepted directly by Madison Area Drone Service.  Defective DJI and Autel Robotics products that are returned to Madison Area Drone Service will be shipped back to the customer at the customer’s expense.

Exchanges

Please allow 7-14 business days for mail-in exchanges to be processed.

Re-stocking fees:

General items below $500 in new/sealed condition:                                                                                    0%

General items which have had their shrink wrap or seals broken (open-box condition):                            20%

General (eligible) items which are returned in condition other than the above condition:                 up to 50%

Drones in new/sealed condition:                                                                                                                 10%

High-value products other than drones over $500 in new/sealed condition:                                               10%

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow 7-10 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Limited Liability

Madison Area Drone Service is not responsible for personal data or items left in returned merchandise. Madison Area Drone Service is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise to be qualified for compensation of any kind.