What to include with your shipment:
For all DJI drones: At a minimum, we need just the aircraft and the remote control. We do not need any other accessories, but if everything is already neat and tidy in a travel case, you may send it all along. We will itemize the sent pieces and ensure you get back everything you sent to us originally.
For all other (non-DJI) drones: Please send along what is necessary to operate the drone. This includes the remote control, flight battery (one only please, mounted in the aircraft, not loose), charger and the propellers.
Note that shipping lithium batteries are required to be “ground” shipped and should have a lithium battery declaration sticker on the box (UN3481). If your package includes lithium batteries, be sure to declare this to your shipping provider before your label is created OR simply do not send unnecessary lithium batteries.
Box up the items and ship your package
Use bubble wrap or similar products to protect all of the items. Be sure they are held snug inside the box to avoid shifting during shipment. Generally speaking, smaller boxes are more affordable – keep this in mind when boxing up your items to save on shipping costs. Free small to medium size boxes are available at your local post office.
You may use any shipper to send the box to our shop address (UPS, FedEx, DHL, USPS).
Once boxed up, either print a shipping label at home from your printer or bring the package to your local Post Office or UPS/DHL/FedEx ship center to have them work up a label for you. Once you started a repair ticket and have shipped your package, you will have an opportunity to update us with your tracking number. We will let you know once we have received the package and again once the diagnostics are complete and a repair estimate is ready.
Ship-to address information
Send your drone repair to this address:
Madison Area Drone Service LLC
2839 Fish Hatchery Rd
Fitchburg, WI 53713
Please note: Some items may be restricted in certain locations. Additionally, depending on location, some items containing hazardous or sensitive items (such as lithium batteries or thermal IR cameras) may not be able to be shipped to their requested destination. Madison Area Drone Service reserves the right to cancel any orders which cannot be completed due to the above reasons. Also, any order which is deemed being shipped to an international re-shipper will be canceled and refunded. We will not ship to any foreign re-shipper. All ship-to addresses will be screened for possible fraudulent activity before shipments are created. Thank you for understanding. For more information, read our Terms of Service.